Utility Warehouse offers two variable tariffs which are based on combining your energy bill with other utilities. This tariff does indeed offer good savings when compared to the price cap for dual-fuel, which many major providers put their prices up to match as it fluctuates. Utility Warehouse also offers fixed equivalents to both of the above tariffs. Find out more about the provider's tariffs on our Utility Warehouse tariffs page.
They certainly deserve the Selectra tick. Like all energy providers, Utility Warehouse is obliged by law to disclose its fuel mix so that customers can see where the energy it uses to power their homes comes from. Here is the most recent data published by the provider:.
When compared with the national average, Utility Warehouse falls short in terms of its use of renewable energy. We hope to see this improve in its next fuel mix declaration. Utility Warehouse does provide its members with smart meters - you can find out how to book an appointment for one further down this page.
Here are the ways you can provide Utility Warehouse with your readings:. Calls to Utility Warehouse are charged at the same rate as a standard landline or mobile call. You may not want to speak to a person at all - in this case, perhaps your query has already been addressed in the Frequently Asked Questions section of its website. Several common issues have been posted there and it may be that you can solve your problem without the help of an agent.
For full details on contacting Utility Warehouse, including all the different numbers for members and separate issues, see our dedicated contact page. Utility Warehouse does provide customers with the Warm Home Discount. Whereas members of the Core Group receive the discount automatically, those eligible for the Broad Group have to apply every year to Utility Warehouse in order to have it deducted from their bill.
If you think you qualify for the scheme under the Core Group but have not yet received the discount, you should contact the Department of Work and Pensions on 0 - its lines are open weekdays from 8. Utility Warehouse offers smart meters to its members, and once its meter installers are operating in your area you can book your smart meter online using the following steps:.
You will then be asked a few questions about your home so that installation can be adapted to your space and needs. If this is the case, you can instead register your interest in having a smart meter installed and Utility Warehouse will notify you when your installation can take place.
Utility Warehouse is keen to keep you as a customer when you move to a new property , and so it has a dedicated home movers team that you can reach on 0 if you want to take your UW deal with you. Moving home can, however, be an opportunity for you to take a glance at the market and see if you could be saving on your energy bills. Disclaimer: The services and products mentioned on this website may only represent a small selection of the options available to you.
Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. Utility Warehouse is operated by Telecom Plus plc. Notify me of follow-up comments by email. Notify me of new posts by email. This site uses Akismet to reduce spam. Learn how your comment data is processed.
Thank you for this article. I was looking to see if this was a scam after being approached by an agent. It did sound too good to be true. Hi Jenny. You are way out of date with how much it costs to become a partner. Also the mobile tariff is wrong and with bulb and everyone else having a price rise and another one in October your energy and broadband isn't correct either.
Thanks Tony. Unfortunately, I simply don't have the time to check prices regularly, but they were correct when I did my comparison. I have updated the cost of becoming a partner.
So, I suppose Utility Warehouse could potentially make more out of their partners over the long-term. I have always found it quite odd why you need to pay them to find them new customers. Some of the articles on this blog contain affiliate links.
If you click on them, it may mean that I earn a small commission to help cover my running costs. As an Amazon Associate, I will earn from qualifying purchases. This does not affect my reviews. Is Utility Warehouse a pyramid scheme?
Who do Utility Warehouse use for broadband? Who is the energy supplier for Utility Warehouse? What mobile network does Utility Warehouse use? The company uses the EE network. Click here to cancel reply. Jenny Thursday 28th of October Money Saver Pete Thursday 28th of October You disconnected me I didn't leave!! No-one is helping me and sadly my business may not recover from this now!!!! Reviewer Sams. Comments This is now beyond a joke. Unable to connect my Skybox and the broadband is absolutely rubbish.
I will change providers tomorrow and move all my utilities as well. You are rubbish and deserve to go bankrupt. Thanks for nothing Sams. Reviewer Paul. Comments Absolute rubbish. Keeps crashing and unable to reboot without full shutdown.
Avoid at all cost. Reviewer C Doshi. Comments Join UW on 30th March and broadband and phone start giving problems From April , 5 months now still not solve the problems don't go to UW. Reviewer Alison Brindley. Location Warwickshire. Comments Awful company harassing me for money which I do not owe threatening me causing my anxiety to worsen I have lost my job they need to leave me alone. Reviewer N J.
Location Surrey Hills. Comments Very frustrating service! I am trying to sort out the line issue from April and seems getting nowhere. Reviewer Kathy Langford. Location Hebden Bridge.
The new router was sent but no step by step guide which was supposed to be in the package. Still not gone live so had no broadband since 8th July. You can no longer email them. I have also lost faith in Trust Pilot for awarding this incompetent company a 5 star rating. Reviewer Lloyd B. Ratings Satisfaction 2 stars. Comments Excellent customer service but unfortunately very very poor internet even with the upgraded speed! Had to move to Sky sadly :. Reviewer Marie Forsyth.
Ratings Satisfaction 4 stars. Comments Utility Warehouse are an excellent organisation but they cannot improve my broadband speed. Reviewer Grinalkin. Comments The internet is decent , however this is the most expensive internet I've ever had in this area. I only went with utility warehouse to test it out as it sounded good with the other packages. Reviewer Brenda g. Ratings Satisfaction 5 stars. Comments First class in all aspects. Polite and friendly staff if you have to phone them.
All issues dealt with promptly. I've been with them for several years now and would not change. As with any other services supply company, your bills are not magically lower. It's up to the customer to watch their usage. Yes I have a smart meter and now it's easier to control usage. I think some people perhaps don't know how to make full use of a smart meter.
And just in case anyone is wondering if I'm wealthy, I'm 73 and on only a state pension. Reviewer Jean P. Comments Shocking scam company contract not worth the paper its written on. Beware the light bulb scam doubles your contract length. Beware the crappy router on which rent is charged each month. Beware if you follow termination to theletter they will still overcharge you until. Your credit balance is gone. Reviewer Robyn. Continued intermittent connection issues for eighteen months, still not fully resolved.
Reviewer Leah Taylor. Reviewer fernando. Comments this is a joke!!!! Reviewer Simon. Location Bury St Edmunds. Comments Having been trying for 3 weeks to get the service connected. BT have checked the line and all OK. Utility Warehouse staff have all been very helpful and polite but cannot resolve the issue. Talk Talk are denying any responsibility and refusing too help - a complete waste of space.
Reviewer Russell Davies. Location Gillingham, Kent. Comments Very poor indeed. Completely unreliable. Internet often just drops out. If I can get through a Zoom meeting without interruption or break in service it's a miracle. Very, very poor. Forget trying to download programs on Sky. Part- recorded, record failure and so on.
Stay well clear.
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