But with that being said, I won't be buying much as I am never really near the store. The people who work in customer service clearly don't order or have never been through this before. If they did.. I feel like they would have some compassion.
I have had it. Sephora used to stand for helping their client.. I know people abuse the system Apparently this delay is still going. I am still awaiting for my order to be processed. Sephora making promises to customers that they cannot keep. Like you said last month Amanda that if you had received an honest email from Sephora a head of time you would not be tripping but instead was lied to. This to me is unacceptable. Customers spend so much money with Sephora to be getting poor customer care.
Never again Sephora. I will just have to make the trip in the store smh. Mine is so delayed and they have no updates for me no refund or apologies. I might as well go to Ulta and get products because at least I know they'll get here in a timely manner.
Ajlipstick I will look into this for you and send you a PM. Sorry, that is outrageous! USPS has had so many delays!! I am currently having issues with Lasership too. Sephora said my order would have arrived by now, but it still hasnt even been picked up by Lasership.
I need it for my daughters bd tomorrow. I guess being Rouge doesnt matter to get orders in a timely manner either. Same here. What is happening! Why is it my responsibility to track down my own packages. I have now went through the tedious process of filing a claim with the USPS just so I can try to find where my package is. Shouldn't Sephora take responsibility for tracking there orders? Unless I want to wait over a month for it!
Hi yorksensation , fairfieldct , and ES ,. I am very sorry for the trouble and I'll take a look in more detail. I'll send you a private message shortly. I'm truly sorry for the delay receiving your order and for this experience! I will send you a PM in just a moment. It's officially been over a month 32 days since I placed my order. There has been no update on my tracking since December 28th- that was 13 days ago.
Monday it will be 2 weeks since I received an update. At this point, I think that Sephora should ship out my order again, because I don't think that my order has been lost, and you promised me it was on its way. The package was last seen at the NY Metro Distribution Center, which is less than 30 miles away from me. There's no other logical reason for a package not to get to me by now.
If Sephora is still having issues with shipping, I would be willing to pick up my order at my local Sephora. The only thing is that I'm not sure if the store carries all of the items I ordered.
Maybe it would be easier for Sephora to ship the items which are not currently in stock to the store, as opposed to to me? I'm just trying to come up with a feasible solution to this issue.
Please let me know what I should do. I have attached a photo of my order to this message. Ordered on December 9th and then it was shipped on the 21st, after I complained.
My package has been sitting in Maryland since. I hate to make a stink but here we are, a week after Christmas and the package is now caught in some kind of postal service disaster. A package I have been charged for and may not see for many more weeks. Ive got another shopping cart order set to go but I refuse to buy it until I receive my first one.
I understand and empathize with your frustration. I just sent a moderator at Sephora a private message after they responded to my rant, asking them to be more forthright and transparent with what is actually happening in their warehouses.
Apparently, everything is shipped from Maryland for the Northern East Coast, I assume to other local distribution centers. I don't understand why they ship from Sephora warehouse to Sephora warehouse, instead of shipping directly to their customers, but I'm sure they have their reasons. Either way, the USPS is giving tracking information out to other companies, as well as individuals. When the USPS ships to their hubs, packages are scanned, so even if something I ship to California is not scanned by my local post office, I will get tracking information somewhere along the way.
Sephora is hiding behind the USPS, blaming them for the delays, which is wrong. I'm sure that they have been deeply affected by the pandemic, and are having issues processing orders due to the combination of lack of staff and surge in online orders. At this point, most people can understand, and appreciate the struggles and difficulties that Covid has placed on companies.
I don't see why Sephora doesn't just state that they are being deeply impacted by the pandemic, and apologize for their inability to get orders to their customers in a timely manner, and stop pretending that shipping delays are solely due to the USPS being overwhelmed.
I don't appreciate being lied to, or having part of the story omitted in order to manipulate me into believing a half-truth. I'm sure that once the USPS has your order, you will get it within a day or two. I hope it arrives soon! I also will not be placing another order with Sephora until I receive my previous order, and have called the Sephora Credit Card company, and explained that I refuse to pay for items that I have not received.
I suggest you do the same! I am in the exact same boat. I placed an order December 8th and I have no idea where it is. I checked everywhere on the tracking page to see if I could cancel it and request a refund, but there are no options at all. I hope that the moderator was able to help you. I don't think your package is lost. If you look at your tracking, you can see when the shipping label was generated, as well as when the package was accepted by the USPS. My order was placed on December 9, my pre-shipment info was sent to the USPS on December 16, but the USPS did not receive the package until December 21, and it did not leave Maryland which is where the orders are put together until December Commerce Secretary: Chip shortage will impact holiday shopping.
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